Shipping policy
Shipping Policy
Last Updated: August 26, 2026
Thank you for visiting and shopping at Nivarae.
Nivarae is operated by Mediatech Consulting LLC. This Shipping Policy explains how orders placed through nivarae.com are processed, shipped, and delivered.
United States Shipping
Nivarae currently accepts and ships orders within the United States only.
We do not currently offer international shipping.
Order Processing Time
Orders are generally processed within 2–3 business days after your order is successfully placed and payment is confirmed.
Business days are Monday through Friday and do not include weekends or applicable public holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
During periods of unusually high order volume, promotions, holidays, or circumstances outside our reasonable control, processing may take slightly longer.
If there is a significant delay affecting your order, we may contact you using the email address or phone number provided during checkout.
Shipping Rates
Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.
Where free shipping is offered, this will also be shown during checkout.
Estimated Delivery Time
After your order has completed processing, estimated delivery is:
| Destination | Processing Time | Estimated Delivery Time | Total Estimated Time |
|---|---|---|---|
| United States | 2–3 business days | 10–14 business days after processing | Approximately 12–17 business days |
Delivery estimates are provided in good faith and are not guaranteed delivery dates.
Occasional delays may occur due to:
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Carrier delays
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Weather conditions
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High shipping volumes
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Holidays
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Transportation disruptions
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Incorrect or incomplete shipping information
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Other circumstances outside our reasonable control
Shipment Confirmation and Tracking
Once your order has been shipped, you may receive a shipment confirmation email containing your tracking information.
Tracking information may take up to 24–48 hours after shipment to update in the carrier's system.
If your tracking information does not immediately show movement, please allow additional time for the carrier to update its records.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before submitting your order.
If you notice an error in your shipping address, contact us as soon as possible at:
We will make reasonable efforts to update your address if the order has not yet been fulfilled.
Once an order has been fulfilled or transferred to the shipping carrier, we may not be able to modify the delivery address.
Nivarae is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
Order Cancellations
You may request cancellation of your order before the order has been fulfilled.
Once your order has been fulfilled, cancellation is no longer available.
If your order has already been fulfilled or shipped, you may request a return after receiving the item in accordance with our Return & Refund Policy.
To request cancellation before fulfillment, contact:
Lost Packages
If your tracking information shows that your package has not been delivered within the expected delivery period, please contact us at:
Please include your:
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Full name
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Order number
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Shipping address
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Tracking number, if available
We will review the issue and may work with the applicable carrier or fulfillment provider to determine the appropriate resolution.
Packages Marked Delivered
If tracking indicates that your order has been delivered but you cannot locate the package, we recommend that you:
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Check around your delivery location.
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Check with other members of your household.
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Check with neighbors or building management where applicable.
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Allow up to 24–48 hours, as some carriers may mark packages as delivered shortly before actual delivery.
If the package still cannot be located, contact us at:
We will review the situation and assist where reasonably possible.
Damaged or Incorrect Orders
Please inspect your order after delivery.
If your item arrives damaged, defective, or materially different from what you ordered, please contact us at:
Include:
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Your order number
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A description of the issue
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Clear photographs or video showing the product and any damage where reasonably possible
Please contact Nivarae directly rather than filing a claim with the shipping carrier first.
If we confirm that an order was damaged, defective, or incorrectly shipped, we may provide an appropriate remedy, including a replacement or refund, depending on the circumstances.
Returns
We offer eligible returns within 14 days of receiving your order.
To begin a return, contact:
Please do not send a product to an address without first receiving return instructions from our support team.
The return location may differ from our registered business address depending on the applicable fulfillment or return facility.
Approved eligible returns will not be charged a return shipping fee unless otherwise communicated before the return is authorized.
For complete return eligibility requirements and refund procedures, please review our Return & Refund Policy.
Shipping Delays
Although we aim to deliver orders within the estimated timeframe, delivery delays may occasionally occur.
Estimated shipping and delivery times are not guarantees.
Nivarae and Mediatech Consulting LLC will not be responsible for reasonable delays caused by circumstances outside our control, including carrier disruptions, severe weather, logistical disruptions, or other force majeure events.
However, if your order is significantly delayed, please contact us so we can investigate.
Contact Information
If you have any questions regarding shipping, delivery, or your order, please contact:
Nivarae
Operated by Mediatech Consulting LLC
Email: support@nivarae.com
Phone: +1 307 500 3851
Registered Business Address:
Mediatech Consulting LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Website: nivarae.com