Refund policy
Return & Refund Policy
Last Updated: August 26, 2026
At Nivarae, operated by Mediatech Consulting LLC, we want you to be satisfied with your purchase.
This Return & Refund Policy explains the conditions and procedures for returns, refunds, cancellations, damaged products, and related order issues for purchases made through nivarae.com.
Returns
We accept eligible returns requested within 14 days of receiving your order.
To be eligible for a return, your item must generally:
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Be in its original condition
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Be unused or only reasonably inspected
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Be free from damage caused by the customer
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Include the original packaging where reasonably possible
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Include proof of purchase or your order number
Items that have been damaged through misuse, improper handling, modification, or customer negligence may not be eligible for return.
How to Request a Return
To begin a return, contact us at:
Please include:
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Your full name
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Order number
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Reason for the return
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Photos or video of the product where relevant
If your return is approved, we will provide you with return instructions and, where applicable, the appropriate return address.
Please do not send products to our registered business address unless our support team specifically instructs you to do so.
The return location may vary depending on the fulfillment or return facility handling your order.
Return Shipping
For approved eligible returns, customers will not be charged a return shipping fee, unless otherwise communicated before the return is authorized.
Where we provide a return shipping label or return instructions, please follow those instructions carefully.
If you arrange your own return shipment after receiving approval, we strongly recommend using a trackable shipping service.
We are not responsible for return packages that are sent without authorization or that cannot be verified as delivered to the designated return location.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Refund processing times may vary depending on your bank, card issuer, or payment provider.
Please note that although we may issue the refund promptly after approval, your financial institution may require additional time before the funds appear in your account.
Late or Missing Refunds
If you have received confirmation that your refund was issued but do not see it in your account:
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Check your bank or payment account again.
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Contact your credit card company or payment provider.
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Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, contact:
Please include your order number and refund confirmation details where available.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives:
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Damaged
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Defective
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Incorrect
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Materially different from what you ordered
contact us as soon as possible at:
Please provide your order number and clear photos or video showing the issue.
If we confirm the problem, we may offer an appropriate resolution, including:
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Replacement
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Refund
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Other suitable remedy
depending on the circumstances.
Order Cancellations
You may request cancellation before your order has been fulfilled.
Once your order has been fulfilled, cancellation is no longer available.
To request cancellation, contact us as soon as possible at:
Submitting a cancellation request does not guarantee cancellation if the order has already entered fulfillment.
We do not charge a cancellation fee for orders successfully cancelled before fulfillment.
If the order has already been fulfilled or shipped, you may request a return after receiving the product in accordance with this Return & Refund Policy.
Wrong Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, contact us immediately at:
We will make reasonable efforts to update the address if the order has not yet been fulfilled.
Once an order has entered fulfillment or shipping, we may not be able to change the delivery address.
Nivarae is not responsible for delays, failed deliveries, or losses caused by incorrect or incomplete shipping information provided by the customer.
Delivery Time
Orders are generally processed within 2–3 business days.
After processing, estimated delivery is 10–14 business days.
Total estimated time from purchase to delivery is approximately 12–17 business days.
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, high shipping volume, logistical disruptions, or other circumstances outside our reasonable control.
If your order is significantly delayed, contact:
Tracking Information
Tracking information may be emailed to you once it becomes available.
Tracking details may take up to 24–48 hours after shipment to update in the carrier's system.
If you have not received tracking information after your order has been fulfilled, contact our support team.
Items That May Not Be Eligible for Return
Subject to applicable law, we may refuse a return where:
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The return request is made more than 14 days after delivery
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The product has been materially used beyond reasonable inspection
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The product was damaged by the customer
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The product has been modified or altered
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The returned item is materially different from the item originally purchased
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The return was sent without authorization or contrary to our return instructions
Nothing in this policy limits rights or remedies available to consumers under applicable law.
Contact Information
For questions about returns, refunds, cancellations, or order issues, contact:
Nivarae
Operated by Mediatech Consulting LLC
Email: support@nivarae.com
Phone: +1 307 500 3851
Registered Business Address:
Mediatech Consulting LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Website: nivarae.com